Refund policy

RETURN & REFUND POLICY

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.

ELIGIBILITY FOR RETURNS

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with original tags attached, and in its original packaging. You’ll also need your receipt or proof of purchase.

To start a return request, please contact us at Info@odionefashion.com.

Please do not send any item back before receiving return authorization and return instructions from ODIONE FASHION. If your return request is approved, we will provide you with the appropriate return address and detailed instructions for returning the item.

Items sent back without prior return authorization may not be accepted.

RETURN SHIPPING

Return shipping costs and responsibility for return shipping will depend on the reason for the return and the circumstances of the order.

If the item is defective, damaged, incorrect, or not as described, please contact us as soon as possible after receiving your order and provide clear photos or videos of the issue so we can review your request.

For returns due to a change of mind, sizing preference, or other reasons not related to a product defect or our error, the customer may be responsible for the return shipping costs.

DAMAGES, DEFECTIVE ITEMS & INCORRECT ORDERS

Please inspect your order as soon as you receive it and contact us immediately if the item is defective, damaged, or if you received the wrong item.

Please provide your order number and clear photos or videos showing the issue. We will review the request and determine the appropriate resolution.

Because ODIONE FASHION uses third-party suppliers for fulfillment, the resolution may depend on the product, supplier requirements, and circumstances of the order.

NON-RETURNABLE ITEMS

Certain items may not be eligible for return, including:

• Items that have been worn, used, washed, damaged, or altered by the customer.
• Items returned without original tags or packaging when those are required for the item to be resold.
• Personalized or custom-made products, unless defective or incorrect.
• Gift cards.
• Final sale items, where clearly identified as final sale at the time of purchase.
• Products that are otherwise excluded from return eligibility under applicable law.

If you are unsure whether your item qualifies for a return, please contact us at Info@odionefashion.com before sending anything back.

EXCHANGES

We do not guarantee direct exchanges.

If you need a different size, color, or product, please contact us at Info@odionefashion.com. Depending on the circumstances, you may be asked to return the original item and place a new order for the replacement item.

REFUNDS

Once your return or refund request has been reviewed and, where applicable, the returned item has been received and inspected, we will notify you whether your refund has been approved or declined.

If approved, the refund will be issued to the original payment method used for the purchase, unless otherwise required by applicable law or otherwise agreed with you.

Please allow up to 10 business days for us to process an approved refund. After we issue the refund, your bank or payment provider may require additional time to post the funds to your account.

If you have not received your refund after the applicable processing period, please contact us at Info@odionefashion.com.

ORDER CANCELLATIONS

If you need to cancel an order, please contact us as soon as possible at Info@odionefashion.com.

Because orders may be processed or shipped quickly by our third-party fulfillment suppliers, we cannot guarantee that a cancellation request can be completed after an order has entered processing or shipping.

If an order has already shipped, the request may need to be handled under our return policy.

INTERNATIONAL ORDERS

Customers ordering from outside the United States may be responsible for applicable customs duties, taxes, import fees, or other charges imposed by the destination country, unless otherwise stated at checkout.

Delivery times may also vary depending on the destination, customs processing, and the carrier.

EUROPEAN UNION CUSTOMER RIGHTS

If you are located in the European Economic Area or another jurisdiction where mandatory consumer cancellation, withdrawal, refund, or conformity rights apply, nothing in this policy is intended to limit or exclude those rights.

Where applicable, customers in the European Union generally have a statutory 14-day withdrawal period for eligible online purchases, subject to applicable exceptions and requirements.

For EU/EEA customers, applicable statutory consumer rights take precedence over any conflicting provision of this policy.

If you have any questions about returns, refunds, damaged items, or your order, please contact us:

Email: Info@odionefashion.com

ODIONE FASHION